The CTI Client Professional includes an integrated SIP SoftPhone. So you only need a headset to use your PC as a simple SIP Softphone in conjunction with a VoIP provider or a local VoIP system.
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Configuration
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Under [Options > Phone Dialog (TAPI Device) > Select > VoIP] select the "SIP SoftPhone".A new SIP registration is to configure via the button [Device Configuration].
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Functions
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The integrated SIP softphone supports the following functions:
- Dial, hang up, call answer, hold, consultation, transfer
- DTMF dialing
- Audio-Codecs: G.711 (A-Law and U-Law)
- DND
- Busy Lamp by SIP-SUBSCRIBE
Unsupported features:
- Encryption
- Conference call (The integrated SIP softphone component can't switch a conference itself. For conferences therefore a conference room in the system should be used.)
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Audio Settings
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You can configure the audio-settings via: [Options > Audio...]
- Here you determine the sound devices for microphone and Headset loudspeaker as well as their volume.
- Under "Extended Settings..." you can:
- set the ring tone volume and let signal phone calls if necessary over a second sound device (e.g., speaker),
- declare own WAVE files for the ring tones.
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Wireless headsets
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The CTI Client supports special wireless headsets, so that a call can be accepted and hung up via a button on the headset (in principle). The configuration is made via [Options > Audio > Advanced Settings]. Unfortunately, it can not be guaranteed that call-answer / hang-up using the headset button will work with all models of the listed manufacturers. And even with the tested models, there were problems on individual Windows PCs.
The headsets of the following manufacturers are supported:
- Jabra / GN Netcom
- Tested models: "Jabra PRO 930", "Jabra EVOLVE 65 UC" and "Jabra Stealth UC MS".
- Plantronics
- Tested models: "Savi Office", "CS60"
Hints to Jabra Headsets
- The "Jabra Direct" software must be installed on the PC.
- If the headset is connected to the PC, the Jabra Direct software should show "Device ready for use".
- In the Jabra Direct software, click "Device Settings" and set "Preferred softphone" to "Standard softphone".(see screenshot)
- In the CTI Client, select "Jabra" under [Options > Audio > Advanced settings > Special wireless headset].
A click on the "Test" button should display "OK".
- Now you can try to answer a call using the headset key.
Hints to Plantronics Headsets
- The "Plantronics Hub" software must be installed on the PC. On the download page, supported models are listed.
- If the headset is connected to the PC, this should be displayed in the Plantronics Hub software on the "Info" tab.
- In the Plantronics Hub software, click [Settings > Softphones]. You can set the "Target Softphone" to "None".
- In the CTI Client, select "Plantronics" under [Options > Audio > Advanced Settings > Special wireless headset].
A click on the "Test" button should display "OK".
- Now you can try to answer a call using the headset key.
- Note to Savi Office:
- In the case of an incoming call, the LED "PC/VOIP" should be switched on at the base station. It may be necessary to specify "PC" as the default in the Plantronics Control settings.
- The call signaling and call answer only work if the headset is in idle mode. If the headset is taken from the base (without a call), it will be automatically activated. Then press the button twice on the headset, so that it goes again Idle.
Troubleshooting (Jabra/Plantronics)
If call answer by the headset key does not work:
- Restart the computer.
- Try to connect the headset to a different USB port.
- Try the headset on another computer.
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More information
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- During a conversation the volume can be adjusted for microphone and speaker via phone-panel.
- You can accept an incoming call by hotkey "Break Key". To activate the hotkey see [Options > Telephony].
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